Refund Policy

1. Our Commitment

At Direct Tech Services, we are committed to delivering high-quality digital branding, creative, marketing, analytics, and consulting services. We strive to meet all agreed project requirements, timelines, and service standards.

2. Service Nature & Satisfaction

Our services are customized and tailored to each client’s business needs. Due to the digital and strategic nature of our work, results may vary depending on market conditions, competition, and external platforms.

• SEO, PPC, and marketing outcomes are not guaranteed.
• Design, branding, and development services are delivered as per approved scope.
• Analytics and data insights are based on available and third-party data sources.

3. Refund Eligibility

Refunds are evaluated on a case-by-case basis and apply only to service fees paid directly to Direct Tech Services.

• Refunds may be issued if services were not delivered as agreed.
• No refunds for completed or partially completed projects.
• No refunds for approved designs, delivered reports, or implemented campaigns.
• Advertising spend, software fees, and third-party costs are non-refundable.
• Refund requests must be submitted within 14 days of service delivery.

4. How to Request a Refund

• Submit a refund request through our website or support channel.
• Provide your project details, invoice number, and reason for request.
• Our team will review your request within 48 business hours.
• Approved refunds will be processed within 5–7 business days.

5. Order Cancellation Policy

• Orders may be canceled before project execution begins.
• If work has not started, full service fees may be refunded.
• Once work has started, cancellation may not qualify for a refund.
• Completed campaigns and delivered assets cannot be canceled.
• Cancellation requests must be submitted in writing.

6. Processing Timeframes

• Review period: within 48 hours.
• Approval and processing: 5–7 business days.
• Bank reflection time: depends on your financial institution.

7. Legal Compliance

This policy complies with applicable consumer protection laws and digital service regulations in the United States and other operating regions. Direct Tech Services reserves the right to update this policy at any time without prior notice.